Shipping & Returns

Free International Shipping!!!

We are pleased to announce Free International Shipping. You don't have to pay any shipping charges.

Order Fulfillment

We are currently dealing with an influx of orders. That means in some cases we are having to make jackets to match our orders. Our warehouse is generally shipping all orders by the end of the week at the latest.  

Delivery Time

Due to the heavy volume of orders, all packages are currently shipping from our warehouse overseas directly to you. That means the shipping time is a little longer than usual. But it's still shorter than having our warehouse ship to our offices and then us forwarding your order to you. 

Shipping to the United States

 12-20 Business Days (tracking available)
International Shipping   15-25 Business Days (tracking available)


Please note that orders might get delayed for the following reasons:

- Billing and shipping addresses are not the same.

- The order is pending a credit approval and verification.

- A product is currently out of stock.

- An order is shipped to the remote country.

Additionally, customs can hold up a package for a number of days. Because we work with reliable couriers, this rarely happens. But it's always a possibility. 

 ** THESE ARE ESTIMATED DELIVERY TIMES. Sometimes there may be delays due to the shipping carrier or international customs sorting.

You can learn more about delivery to a specific country by contacting us via live chat or by email at support@kruzado.com

 

HASSLE-FREE RETURNS

In the rare case, you're not 100% satisfied with the product(s), you may return it for a full refund or exchange it for the same product within 14 days from the day it was received. Alternatively, we can issue you a store credit to place another order. In case you receive a defective/wrong sized item, the return costs to our warehouse will be fully supported by us. If the item(s) is returned for any other reason than that, the buyer will support the return costs.

To return a product follow the steps:

1. Send at support@kruzado.com 2-3 pictures of the item(s) along with the reason for return. Insert the order number like #101930 in the email subject.

2. Once you receive the return address, you may ship the product(s) via a courier of your choice. We suggest providing tracking number for the returns, as lost in return items are not liable for reimbursement. 

3. Once the item is returned to our warehouse you will have the amount refunded. Please allow 2-10 working days for the transaction to appear on your account.

*Please note that Delivery fees are not eligible for refunds. 

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Size Guide

We never want to send you something that doesn't fit properly. Please use these size charts to help determine your size. When choose size, please refer to the detailed information of every item. Any sizing problem, please contact our customer service department.

Bomber "Air Tokyo Anarchy"

The "Air Tokyo Anarchy" Bomber tends to run a little small. We recommend you order one size up from what you normally wear. 

 

(UNIT:cm (±3cm)   1cm=0.3937 inch.)

Clothing - Dual Size
UK XS S M L XL
European XS S M L XL
US XXS XS S M L
Australia XS S M L

XL